Government to Citizen

 

Government to Citizen

One of the key mandates of CSC scheme is to deliver Government to Citizen (G2C) services. Various G2C services of Central Government Ministries and departments, apart from State-specific services have been integrated on the Digital Seva portal for delivery to citizens in rural and remote areas of the country through the network of CSCs.

Bharat BillPay :

Bharat BillPay is a Reserve Bank of India (RBI) conceptualised system driven by National Payments Corporation of India (NPCI). It is a one-stop bill payment platform for all bills – electricity, mobile, broadband and landline, DTH, Gas, Water, etc - across India with certainty, reliability and safety of transactions.

Two primary participants of Bharat BillPay are:

Bharat Bill Payment Central Unit (BBPCU) – which implements operational, technical and business standards for the entire system and its participants. The National Payments Corporation of India (NPCI) functions as the BBPCU.

Bharat Bill Payment Operating Units (BBPOUs) - BBPOUs are authorized operational units, working as per the standards set by BBPS. BBPOUs will on-board billers, aggregators and payment gateways; and set up agent network and customer touch points to handle bill payments through different delivery channels.

With CSC SPV becoming a BBPOU, CSCs can provide Bharat BillPay service and further enable the villagers to pay their Electricity, Water, Gas, DTH and Broadband & Landline Post Paid bills.

FASTag through CSCs

FASTag is an Electronic Toll Collection system in India operated by NHAI. FASTag is a simple to use, reloadable tag which enables automatic deduction of toll charges and lets you pass through the toll plaza without stopping for cash transaction. The tag employs Radio-frequency Identification (RFID) technology and is affixed on the vehicle's windscreen after the tag account is active. It is currently operational at more than 425 toll plazas across national and state highways.

CSC SPV has partnered with NHAI to dispense FASTags through the network of CSCs. VLEs will dispense FASTags at the toll plazas after procuring them through the Digital Seva Portal; register customer details on portal and affix the tag on the car.

Passport

Ministry of External Affairs partnered with CSC SPV in 2014 to launch Passport Seva services through CSCs across the rural hinterland. Services available through CSCs include filling and uploading of Passport Application Form, payment of fee and scheduling of appointment for visit to Passport Kendra. During 2016-17, around 2.19 lakh Passport applications were submitted through the CSC network across the country.

PAN Card

Applications for new PAN Card are processed through CSCs in collaboration with UTI Infrastructure Technology And Services Limited (UTIITSL) and National Securities Depository Limited (NSDL). PAN Card service through NSDL was introduced for CSCs in February 2016. During 2016-17, 28.94 lakh Applications for PAN Card have been submitted through CSCs.

Swacch Bharat Abhiyan

Swacch Bharat Abhiyan is the biggest ever cleanliness drive launched by the Government in 2014 to clean the streets, roads and infrastructure of the country. In 2016, Ministry of Urban Development partnered with CSC to facilitate online applications through CSCs for construction of individual household toilets across the country under the campaign. During 2016-17, 5.26 lakh applications for individual household toilets were submitted through CSC network under Swacch Bharat Abhiyan.

Pradhan Mantri Awas Yojana

Pradhan Mantri Awas Yojana (PMAY) is an ambitious housing scheme of the Government for creating affordable housing units for urban poor. Although, entire urban area of the country will be covered under the scheme, the initial focus is on 500 select cities.

In November 2016, a MoU was signed between Ministry of Housing and Urban Poverty Alleviation (MHUPA) and CSC SPV for receiving PMAY applications through CSCs. The service is being provided by 60,000 CSCs located in urban areas across States/ UTs. During 2016-17, 27.97 lakh Applications were submitted through CSC network under Pradhan Mantri Awas Yojana (PMAY) scheme.

FSSAI

Food Safety and Standards Authority of India (FSSAI) partnered with CSC SPV in July 2016 to provide Food Business Operator (FBO) registration service through CSCs. This initiative is aimed at registering a large number of unregistered FBOs in the country with the FSSAI through the vast network of CSCs. Under the service, Registration Certificate is auto generated after filing of online application through CSC. During 2016-17, 95,603 applications for FBO Registration have been submitted through CSCs.

Soil Health Card

Soil Health Cards are issued by the Government to farmers with crop-wise recommendations of nutrients and fertilizers required for individual farms to help them improve productivity through judicious use of inputs. Launched as a scheme in 2015, the Government plans to issue these cards to 14 crore farmers.

Ministry of Agriculture & Farmers Welfare signed a MoU with CSC SPV in December 2016, to engage CSCs in the Soil Health Card scheme. During 2016-17, 1.24 lakh farmer registrations have taken place through CSCs across 23 States.

e-District

Districts are the de facto front-end of government. The e-District project has been conceptualized to improve the experience of G2C interactions for citizens at the districts through seamless delivery of various services like certificates, licences, Ration Card, disbursement of social welfare pensions, online filing of RTI, land registration, land records, Government taxes, utility bill payments, etc.

e-District services of 11 States and 3 Union Territories are available on Digital Seva portal. These States/ UTs are: Assam, Chhattisgarh, Haryana, Jharkhand, Madhya Pradesh, Nagaland, Odisha, Punjab, Tripura, Uttarakhand, West Bengal, Dadra & Nagar Haveli, Daman & Diu and Puducherry. During 2016-17, 40.51 lakh transactions have been made on Digital Seva portal for e-District services.

Election Commission Services

The Election Commission of India, in its endeavour to improve enrolment and correct data errors in the electoral rolls for hassle free elections, has partnered with CSC SPV for delivery of various electoral registration forms and EPIC printing through CSCs. So far, the Electoral Registration Management System (ERMS) of Tripura, Punjab, Chhattisgarh, Jharkhand, Bihar, Tamil Nadu, Gujarat, Haryana, and Maharashtra have been integrated with Digital Seva Portal.

During 2016-17, CSCs have 34,780 Electoral Registration Forms in these nine States, where as 56.18 lakh EPIC have been printed and delivered through the CSC network in these nine States.

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Education Services

 

NDLM-DISHA:

The Department of Electronics & Information Technology (DeitY), under Ministry of Communication & Information Technology, initiated a Scheme for IT Mass literacy in 2014. The first phase of the programme, called National Digital Literacy Mission (NDLM), was launched in August 2014 to provide basic digital literacy to 10 lakh citizens in select blocks of each State/UT by covering one person from every digitally illiterate household. The second phase of the programme, named as Digital Saksharata Abhiyan (DISHA) was initiated in December 2014 with the objective of providing basic digital literacy training to 42.50 lakh citizens. Grassroots government functionaries like ASHA and Anganwadi workers and authorized ration dealers were also covered under this scheme. CSc SPV achieved the targets under the NDLM-DISHA scheme by October 2016, much ahead of the project deadline. Over 100 lakh citizens were registered under the scheme for digital literacy training, of which 87.68 lakh were trained and 53.46 lakh certified.

Pradhan Mantri Gramin Digital Saksharta Abhiyan (PMGDISHA): Following the successful implementation of NDLM-DISHA scheme, Government of India launched a new digital litracy scheme in February 2017, specifically targeted at rural areas of the country. ‘Pradhan Mantri Gramin Digital Saksharta Abhiyan (PMGDISHA)’ envisages digital literacy training to six crore citizens in rural areas, thereby reaching out to 40% of rural households by covering one member from every digitally unskilled household. CSC SPV has been engaged as the Implementing Agency for the scheme.

Cyber Gram Yojana:

Cyber Gram Yojana is part of the Multi-Sectoral Development Programme (MsDP) being implemented by the Ministry of Minority Affairs. Under this programme, basic digital literacy training is imparted to students from minority community, especially girls studying in Madrasas. During 2016-17, the project has been implemented in four States, namely West Bengal, Uttar Pradesh, Tripura and Rajasthan. During the period, 1.88 lakh Madrasa students have been registered under this programme, of which 1.55 lakh have been trained and 1.43 lakh certified.

NABARD Financial Literacy Programme:

CSC SPV collaborated with NABARD to provide financial literacy training to rural citizens. A pilot of the Financial Literacy Programme (FLP) was implemented in Madhya Pradesh and Chhattisgarh in February-March 2014, through which 10,102 beneficiaries received training. Following the success of the pilot, the programme was extended to Himachal Pradesh, Rajasthan, Jharkhand, Bihar and Uttar Pradesh. The Programme was implemented in 2015 through 3,010 CSCs in these States and trained over 100,000 beneficiaries on financial aspects like expenses, savings and investment options.

Legal Literacy Programme:

CSC SPV partnered with the Department of Justice under the Ministry of Law & Justice and UNDP in February 2015 to implement the Legal Literacy Programme through 50 CSCs in Palamu, Garhwa and Latehar districts of Jharkhand. The programme was aimed at providing training to citizens, especially from marginalized communities on legal rights and duties. Following Jharkhand, the project was extended to Rajasthan in November 2015, where 2,000 VLEs across 32 districts participated.

Other Education Courses:

NIELIT Courses: National Institute of Electronics and Information Technology (NIELIT) is an autonomous scientific society under MeitY that provides professional education through non-formal sector. CSCs provide facilitation services for students of NIELIT, such as:

• Online Registration/ Fee Collection of Students
• Online Examination Form Submission
• Printing of Exam Admit Card

CSC BCC Course:

In an effort to achieve basic computer literacy in an inclusive manner, CSC SPV provides the Basic Computer Course (BCC) with emphasis on hands-on training. The programme equips a person to use computers in professional and personal space.

National Institute of Open Schooling (NIOS) Service: The National Institute of Open Schooling (NIOS) and CSC SPV have partnered to provide facilitation services for NIOS students. Under this partnership, CSCs can promote open schooling in rural India, register students, pay registration and examination fee, provide admission status and declare results.

Online English Speaking Course (GOLS): CSC SPV has partnered with Gurukul Online Learning Solution (GOLS) to provide the ‘Online English Speaking Course’, which is targeted at the rural youth to teach them English in a simple and interactive way.

Learn English:

Learn English is an English language course which delivers supplementary learning. The course content is certified by the British Council and is specially designed to learn English easily.

Tally Certified Programme:

Tally Certified Programme from Prompt Enterprise is a two-month course, designed to learn Tally ERP9 though e-content.

Tally Kaushal Praman Patra:

Tally Education has introduced a certification on Tally ERP 9 - Tally Kaushal Praman Patra through the CSC platform. Candidates who are interested in Tally and want to pursue it as career choice can opt for this course.

Introduction to GST:

Tally has introduced a new course on GST, ‘Introduction to GST’ through the platform of CSC. This course is useful for any citizen who wants to update his/ her knowledge on GST. Sarkari Pariksha: Sarkari Pariksha is an online platform for helping students prepare for both the State and Central Government exams.

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Apply for Pan Card through CSC

Apply for Pan Card through Common Service Center- Pan Card is an identification document issued by Indian Income Tax Department under the Supervision of Central Board of Direct Taxes (CBDT). It is an Unique 10 Alpha Numeric Characters. It is mandatory for various services and departments like Payment of Income Tax, Opening of D-MAT A/c, For Payment/ Refund of TDS etc. To get the PAN Card , desirous person can apply through Common Service Centers (CSC).

For Consumer’s convenience, CSCs offering the various Government to Citizens Services. Pan Card Service is also one of them. Applicant can approach to nearest CSC to apply for Pan Card. Application Form will be filled by CSC Operator i.e. Village Level Entrepreneur (VLE) on the behalf of applicant. He is required to submit the necessary documents to VLE. List of required Supporting documents is as-

1.     Identity Proof

2.     Residence Proof

3.     Passport Size Photographs

Documents necessary for Identity Proof-

1.     Aadhar Card

2.     School Leaving Certificate

3.     Matriculation Certificate

4.     Degree from recognized Board or Institute

5.     Passport

6.     Ration Card

7.     Voter Card

8.     Driving License

Documents necessary for Address Proof-

1.     Aadhar Card

2.     Passport

3.     Electricity Bill

4.     Telephone Bill

5.     Water Bill

6.     Voter Card

Bill Shall not be older than 6 months.

Process Followed by VLE to fill the Application for Issuance of Pan Card-

VLE need to log in to the Website with the ID/ Password provided at the time of registration.

1.     Fill the Application Form with the required data given by applicant.

2.     Upload the PAN Form, Photo, Signature and the Supporting Documents as mentioned above.

3.     After submission of documents, VLE need to make the payment.

4.     Generate the acknowledgement Receipt.

5.     Create batch on regular intervals having at least one application.

6.     At the end of every month, all hard copies and batch detail sheet need to send through courier to the required address.

Apply for Pan Card through Common Service Center
Search A Common Service Center in Your Locality

 

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Welcome to DigiPay

Welcome to Digi Pay

DIGIPAY the smart, safe choice for business with easier payment gateway– in India

CSC-SPV in collaboration with National Payment Corporation of India (NPCI) and Indus-Ind Bank has launched Aadhar Enabled payment System (AePS) at all CSC locations across the country that will facilitate 'anytime, anywhere’ authentication to its beneficiary.

The DIGIPAY application focus to achieve inter-interoperability between banks for Aadhaar based payment transactions that enable CSCs to cater the need of financial services in far flung and banking deprived areas of the country.

Miror 1                                      Download Digi-pay 

Official Website Link                Download Digi-pay 

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Apply for CSC Center Online

How to Start A Common Service Center (CSC)

Process to Register for A Common Service Center (CSC) and Starting a New CSC in Your Area and Check Status Online- Any person who wants to open the Common Service Center and fulfills the eligibility can apply online. Application Procedure for setting up of CSC is as-

1.    Open the CSC Portal i.e. https://register.csc.gov.in/register

2.    Select Application type Like CSC VLE, SELF HELP Group

3.    Click on Link given ” For CSC Registration, Click Here”

4.    Enter the Aadhar Number in required box.

5.    After that choose the authentication Option from IRIS/ Finger Print/ One Time Password. Click on “Proceed”.
Applicants have to pass through OTP Process.

6.    Click on Generate OTP.
(Personal details of the applicant will automatically get filled from Aadhar data base. Applicant need to fill other details. Mobile Data and Email Id will be taken from Aadhar Card, same can’t be modified until change is not made in Aadhar.)

7.    Upload the Geo-tagged Image of Centers.

8.    Click on SUBMIT Option.

On submission of Application, acknowledgement number will be sent to applicant.

Instruction

Registration is open only for the users who either have Telecentre Entrepreneur Course (TEC) Certificate or are registering under specific schemes like SHG or RDD

1. If you are selecting the application type as CSC VLE, it is mandatory to have a TEC Certificate Number. Please register at http://www.cscentrepreneur.in/register for TEC. Click here to know more. In case of any issues with TEC certification, please contact at deepakkumar.sharma@csc.gov.in
2. For registering under the specific schemes like SHG or RDD, you should have the Registration code as per the selection made.

Follow the simple steps and complete the registration process.

1. Select the application type for enrollment from the drop down menu.
2. Enter valid TEC certificate number which will be provided post TEC completion.
3. Enter your active mobile number.
4. Enter the captcha as displayed on the screen.
5. Click on submit to proceed

NOTE: For any communication purpose the provided mobile number and email address will be used. The contact details being provided should be unique and should not be used more than once.

Track the Status of Registration/ Application –

1.    Open the Link i.e. http://registration.csc.gov.in/cscregistration/RegStatus.aspx

2.    Enter the E- Mail, Registration ID and Aadhar Number in Required boxes.

3.    Click on SUBMIT option.

§  See the Services You Can Provide at Common Service Center

§  Eligibility & Requirements for Setting up a CSC

 

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Welcome to Common Service Center

Common Service Centres (CSC) scheme is one of the mission mode projects under the Digital India Programmed.

CSCs are the access points for delivery of essential public utility services, social welfare schemes, healthcare, financial, education and agriculture services, apart from host of B2C services to citizens in rural and remote areas of the country. It is a pan-India network catering to regional, geographic, linguistic and cultural diversity of the country, thus enabling the Government’s mandate of a socially, financially and digitally inclusive society.

 

Common Service Center (CSC)-  This web portal contains necessary information regarding the Features of CSC (Common Service Centers), Structure, Eligibility and Qualification to participate in CSC (Common Service Center). You will also get important information regarding CSC (Common Service Centers), Details of CSC Centers with CSC Center Holder/ Village Level Entrepreneur (VLE), with VLE ID, Address and Phone Number on this website.

Introduction to CSC-

A part of National E- Governance Plan Scheme named Common Service Center Scheme is started by Government to provide G2C (Government to Citizen) and B2C (Business to Citizens) services at doorstep of citizens under Bharat Nirman. Under this Scheme, budgetary allocation of 100000 Common Service Centers in Rural Areas and 10000 CSC in Urban India. One of major Aim of CSC is to provide the High quality and Cost Effective e-governance Services to the citizens in various fields.

Features of CSC-

Scheme is implemented in PPP Framework. Some of the features of CSC services is as-

§  Focus on Rural Entrepreneurship.

§  Providing Private Sector Services also.

§  Multi Dimensions Initiative i.e. Based on Community Needs

§  Building Rural Capacities and Livelihoods

§  Positioned as change agent to various Government and Non Government services

§  One Stop solution for various G2C and B2C Services.

One CSC will cover the cluster of 6 villages i.e. 6,00,000 villages networked.

Structure of CSC-

PPP Model will be based on 3- tier structure-

1.    State Designed Authority (SDA)- SDA will be appointed by State Government. It will be responsible for managing the implementation of CSC services across the state.

2.    Service Center Agency- SCA, the owner of CSC, set up the CSC and select the locations from Common Service Center. It promotes the CSC in rural area through promotion campaigns at state or local level. SCA will be responsible for division of 500-1000 CSCs.

3.    Village Level Entrepreneur- Village Level Entrepreneur (VLE) is the CSC Operator. 6 Villages are covered by one VLE.

How to Start a Common Service Center?

To Setup a Common Service Center, Know the Online Process to Apply for CSC Center Here.

Services Provided by CSC-

Various services like Passport, Insurance, E-Nagrik & E- District Services like Birth/ Death Certificate, Pension Services, NIOS Registration, Aadhar Enrollment, PAN Card, Electoral and various other services are being provided by a Common Service Center. Know the details Here.

What is the Eligibility & Other Requirements?

Know the Eligibility, Educational Qualification, Age Limit and Other Requirements Here.

Apply for PAN through CSC-

You can also apply for PAN Card, Aadhar Card and other services. Know how to Apply for PAN through CSC.

VLE Registration –

If you already have a CSC Center, you can register on CSC portal. Know Registration Process Here.

Search for a Common Service Center

Government of India has opened various CSC Centers in India on District & Block level. To Search a CSC Center in your Locality 

 

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